As a general rule
Japanese: Next business day
English and Thai: 2 business days later
Depending on the content of your inquiry and the situation, it may take a little more time for us to provide you with information.
During weekends, national holidays, and summer/winter holidays, the support desk is also closed, so the desk is very busy on the next business day.
Therefore, it may take longer for us to reply to your inquiry.
We apologize for the inconvenience and appreciate your patience.